8 hours of classroom learning /
1 hour for AOP
You will learn to:
Follow guidelines to provide customer service.
Identify triggers in the service environment that may lead to potential service challenges.
Apply service recovery procedures to respond to service challenges.
Identify customer needs and expectations.
Carry out measures to address urgent customer needs.
Identify areas of improvement as per customer feedback.
Identify service challenges that requires escalation.
21 years and above.
Speak, listen and read English at Workplace Literacy (WPL) Level 3, and manipulate numbers at Workplace Numeracy (WPN) Level 3.
Never attended school.
Minimum of three months of work experience in the environmental services industry (complusory for AOP) or with the interest to be employed in the industry.
1. Applicable for absentee payroll.
2. Inclusive of 7% GST ($11.20 / $7.70); tabulated based on full fee.