EVS-CFC-1005-1.1

CUSTOMER 

MANAGEMENT

(LEVEL 1)

TGS-2019503401 /

TGS-2019504803

8 hours of classroom learning /

1 hour for AOP

You will learn to:

Follow guidelines to provide customer service.

Registration:

COURSE OBJECTIVES


  • Identify triggers in the service environment that may lead to potential service challenges.
  • Apply service recovery procedures to respond to service challenges.
  • Identify customer needs and expectations.
  • Carry out measures to address urgent customer needs.
  • Identify areas of improvement as per customer feedback.
  • Identify service challenges that requires escalation.




ASSESSMENT


  • Multiple-choice questions
  • Oral questioning
You will receive a Statement of Attainment from SkillsFuture Singapore upon successful completion of this module and its assessment.




ENTRY REQUIREMENTS


  • 21 years and above.
  • Speak, listen and read English at Workplace Literacy (WPL) Level 3, and manipulate numbers at Workplace Numeracy (WPN) Level 3.
  • Never attended school.
  • Minimum of three months of work experience in the environmental services industry (complusory for AOP) or with the interest to be employed in the industry.





FEES

1. Applicable for absentee payroll.

2. Inclusive of 7% GST ($11.20 / $7.70); tabulated based on full fee.