EVS-CFC-3005-1.1

CUSTOMER MANAGEMENT  

(LEVEL 3)

TGS-2019503402

16 hours of classroom learning

You will learn to:

Collaborate with customers to achieve service outcomes.

Registration:

COURSE OBJECTIVES


  • Collaborate with customers to provide service follow up.
  • Analyse gaps between actual service performance and organisation’s service standards.
  • Deploy service quality improvement tools to improve service delivery process.
  • Apply logical deduction to anticipate service abnormities.
  • Facilitate generation of solutions to solve service abnormities.
  • Select a solution using appropriate evaluative techniques and criteria.
  • Evaluate the effectiveness of the implemented solution.




ASSESSMENT


  • Case study
  • Role play
You will receive a Statement of Attainment from SkillsFuture Singapore upon successful completeion of this module and its assessment.




ENTRY REQUIREMENTS


  • 21 years and above.
  • Speak, listen and read English at Workplace Literacy (WPL) Level 5, and manipulate numbers at Workplace Numeracy (WPN) Level 5.
  • GCE 'O' Level, GCE 'N' Level or ITE Certificate.
  • Minimum of three months of work experience in the environmental services industry or with the interest to be employed in the industry.





FEES

Column 1

1. Applicable for absentee payroll.

2. Inclusive of 7% GST ($28.00); tabulated based on full fee.