- Course fees shall be paid upon the issue of invoice prior to attendance of course.
- Payment by bank transfer (Work Work Private Limited, OCBC account no.: 713-412-187-001),cash, cheque, NETS or PayNow (UEN: 201434206M) are accepted.
- Indicate your invoice number(s) in the transaction description or at the back of your cheque, and email the electronic payment advice to firstname.lastname@example.org.
- Work Work Private Limited reserves the right to pursue legal actions to recover all outstanding amounts due in the event of non-payment from the company and the company shall bear all the legal costs incurred.
Frequently Asked Questions
- All applicants / employers are required to comply with the Work Work Private Limited’s entry requirements and application procedures, including the submission of supporting documents, and/or attending a pre-enrolment interview.
- All applications are subjected to review by Work Work Private Limited and the decision is final.
- Work Work Private Limited reserves the right to make changes or modification to these Terms & Conditions at any time, from time to time without prior notice, as it deems appropriate.
Each applicant is eligible for the grant once for each course.
In the event an applicant fails any of the assessments and/or does not achieve a minimum attendance of 75%, a full fee is payable upon re-enrolment.
For more information on funding available for employers (company-sponsored applicants), refer:
- Funding for Employer-Sponsored
- Grant Calculator and Funding Eligibility and
- SkillsFuture Enterprise Credit (SFEC).
For more information on funding available for self-sponsored applicants, refer:
- Work Work Private Limited reserves the right to cancel, postpone or charge an administrative fee on any course if the number of enrolments is below a viable number and running it does not make economic sense.
- The applicant / employer will be notified of any cancellation or postponement not less than two (2) working days before the course commencement.
- In the event of unforeseen circumstances, every effort will be made to inform the applicant / employer at the earliest possible time via mode of contact provided.
- The applicant / employer will be informed in writing the alternative arrangements (if any), and also be entitled to a full refund of the paid fee should the applicant / employer decides to withdraw, within five (5) days of the above notice.
- The paid fee will be refunded within thirty (30) days. If the fee is paid with SkillsFuture Credit, the refund will be reinstated to the applicant’s SkillsFuture Credit account.
An applicant / employer may submit a request to defer a course three (3) working days before the course start date via email to email@example.com
A maximum of one (1) deferment request is allowed per course. A non-refundable administration fee of $50.00 (exclusive of GST) is applicable for every deferment request from the second request onward.
An applicant / employer may submit a request to withdraw an enrolment three (3) working days before start the course start date via email to firstname.lastname@example.org
If the applicant / employer withdraws enrolment for any reason other than non-delivery of course, Work Work Private Limited will, within thirty (30) days of receiving the applicant’s / employer’s written notice of withdrawal, refund the applicant / employer an amount based on the table below:
|Percentage||If written notice of withdrawal is received|
|100%||Three (3) days or more before course commencement date.|
|0%||Less than three (3) days before the course commencement date or on or after course commencement date.|
All withdrawals are subjected to review by Work Work Private Limited and that Work Work Private Limited reserves the right to request for supporting documents.
An applicant / employer who wishes to transfer an employee from one course to another course / transfer from one course to another with Work Work Private Limited, must send a written notice to Work Work Private Limited for approval. Such transfer will be deemed as withdrawal due to other reasons and the relevant provisions above shall apply taking the date of request received.
An applicant / employer cannot offset any course fee paid for one course to another employee / person or as payment for another course, which is deemed as withdrawal due to other reasons and the relevant provisions above shall apply.
- If a candidate disagrees with the results, the candidate must discuss the matter with the Assessor and the Assessor must notify the Manager (Quality Management) on it. After which, the candidate must submit a request to appeal against the assessment result via email to email@example.com within three (3) days after the assessment.
- A maximum of one (1) re-assessment is allowed. The re-assessment fee is S$100.00 (exclusive of GST).
- An Appeal Committee will verify the details with the Assessor and further clarify it with the candidate and inform the candidate of the outcome of the appeal within five (5) days of receiving the candidate’s written appeal against the assessment result.
- If the Appeal Committee finds sufficient evidence to support the Assessor’s assessment of the candidate, there will be no re-assessment. Otherwise, the candidate deserves a re-assessment and will be re-assessed by a different Assessor. Upon re-assessment, the candidate will be notified of the results.
This Data Protection Notice (“Notice”) sets out the basis which Work Work Private Limited (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
As used in this Notice:
- “customer” means an applicant who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and
- “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access
- Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number, nationality, gender, date of birth, marital status, employment information and financial information.
- Other terms used in this Notice shall have the meanings given to them in the PDPA (where the context so permits).
Collection, Use and Disclosure Of Personal Data
- We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).
- We may collect and use your personal data for any or all of the following purposes:
- performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
- verifying your identity;
- responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
- managing your relationship with us;
- processing payment or credit transactions;
- complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; and
- any other incidental business purposes related to or in connection with the above.
- We may disclose your personal data:
- where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or
- to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.
Reliance On the Legitimate Interests Exception
- In compliance with the PDPA, we may collect, use or disclose your personal data without your consent for the legitimate interests of Work Work Private Limited or another person. In relying on the legitimate interests exception of the PDPA, Work Work Private Limited will assess the likely adverse effects on the applicant and determine that the legitimate interests outweigh any adverse effect.
- In line with the legitimate interests’ exception, we will collect, use or disclose your personal data for the following purposes:
- Detection and prevention of misuse of services.
- The purposes listed in the above clause may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter.
Withdrawing Your Consent
- The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
- Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within thirty (30) business days of receiving it.
- Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above.
- Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
Access To and Correction Of Personal Data
- If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
- Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
- We will respond to your request as soon as reasonably possible. In general, our response will be within thirty (30) business days. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
Protection of Personal Data
- To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as minimised collection of personal data, authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), encryption of data, up-to-date antivirus protection, regular patching of operating system and other software, and web security measures against risks.
- You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
Accuracy of Personal Data
- We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
Retention of Personal Data
- We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
- We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
Transfers Of Personal Data Outside Of Singapore
- We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
Data Protection Officer
- You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
- Contact no.: 6655 0783
- Email address: firstname.lastname@example.org
Effect Of Notice and Changes to Notice
- This Notice applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
- We may revise this Notice from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.