Customer Management ( Level 1 ) - Work Work Pte Ltd

Customer Management ( Level 1 )

EVS-CFC-1005-1.1 , TGS-2019503401 / TGS-2019504803

Competency Code: EVS-CFC-1005-1.1 NEA-TCC Recommendation: Core

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WSQ Level
Level 1
$172.80
Full Fee (with GST)
Self-Sponsored Registration Employer-Sponsored Registration
  • Total Duration
    8 hours
  • Language
    English
  • Self-Sponsored Applicants
  • SFC Eligible
    Yes
  • UTAP Eligible
    Yes
  • Employer-Sponsored Applicants
  • SFEC Eligible
    Yes
  • Absentee Payroll Eligible
    Yes
  • Accreditation Code
    TGS-2019503401
  • Funding Validity Period
    22 Dec 2021 - 21 Dec 2023
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Job Role

  • Refuse Collector

You will learn to

  • Follow guidelines to provide customer service.

Objectives

  • Identify triggers in the service environment that may lead to potential service challenges.
  • Apply service recovery procedures to respond to service challenges.
  • Identify customer needs and expectations.
  • Carry out measures to address urgent customer needs.
  • Identify areas of improvement as per customer feedback.
  • Identify service challenges that requires escalation.

Assessment

  • Multiple-choice questions
  • Role-play

You will receive a Statement of Attainment from SkillsFuture Singapore upon successful completion of this module and its assessment.

Entry Requirements

  • 21 years and above.
  • Speak, listen and read English at Workplace Literacy (WPL) Level 3, and manipulate numbers at Workplace Numeracy (WPN) Level 3.
  • Never attended school; pre-primary / kindergarten education; primary education without PSLE / PSPE certification or equivalent.
  • Minimum of two months of work experience in the environmental service industry as a General Cleaner or with the interest to be employed in the industry.

Who should attend

  • Refuse Collector

Job Role

  • Refuse Collector

About the Instructor

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WORK WORK PRIVATE LIMITED

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Schedules

Fees & Funding

Funding NameFunding Amount
$172.80
Full Fee (with GST)
Self-Sponsored Registration Employer-Sponsored Registration
  • Total Duration
    8 hours
  • Language
    English
  • Self-Sponsored Applicants
  • SFC Eligible
    Yes
  • UTAP Eligible
    Yes
  • Employer-Sponsored Applicants
  • SFEC Eligible
    Yes
  • Absentee Payroll Eligible
    Yes
  • Accreditation Code
    TGS-2019503401
  • Funding Validity Period
    22 Dec 2021 - 21 Dec 2023
Download Flyer