Job Role
- Refuse Collector
You will learn to
- Follow guidelines to provide customer service.
Objectives
- Identify triggers in the service environment that may lead to potential service challenges.
- Apply service recovery procedures to respond to service challenges.
- Identify customer needs and expectations.
- Carry out measures to address urgent customer needs.
- Identify areas of improvement as per customer feedback.
- Identify service challenges that requires escalation.
Assessment
- Multiple-choice questions
- Role-play
You will receive a Statement of Attainment from SkillsFuture Singapore upon successful completion of this module and its assessment.
Entry Requirements
- 21 years and above.
- Speak, listen and read English at Workplace Literacy (WPL) Level 3, and manipulate numbers at Workplace Numeracy (WPN) Level 3.
- Never attended school; pre-primary / kindergarten education; primary education without PSLE / PSPE certification or equivalent.
- Minimum of two months of work experience in the cleaning operations sector as a Refuse Collector or with the interest to be employed in the industry.
Who should attend
- Refuse Collector
Job Role
- Refuse Collector
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Course rating
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Schedules
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