You will learn to

• Collaborate with customers to achieve service outcomes.

Objectives

• Collaborate with customers to provide service follow up.
• Analyse gaps between actual service performance and organisation’s service standards.
• Deploy service quality improvement tools to improve service delivery process.
• Apply logical deduction to anticipate service abnormities.
• Facilitate generation of solutions to solve service abnormities.
• Select a solution using appropriate evaluative techniques and criteria.
• Evaluate the effectiveness of the implemented solution.

Assessment

• Case study
• Role play

You will receive a Statement of Attainment from SkillsFuture Singapore upon successful completion of this module and its assessment.

Entry Requirements

• 21 years and above.
• Speak, listen and read English at Workplace Literacy (WPL) Level 5, and manipulate numbers at Workplace Numeracy (WPN) Level 5.
• GCE ‘O’ Level, GCE ‘N’ Level or ITE Certificate.
• Minimum of three months of work experience in the cleaning operations sector as a Cleaning Supervisor and Cleaning Contractor or with the interest to be employed in the industry.

Who should attend

• Cleaning Supervisor
• Cleaning Contractor