About the Course
At the end of the course, you will be able to collaborate with customers to achieve service outcomes.
What You'll Learn
Collaborate with customers to provide service follow up.
Analyse gaps between actual service performance and organisation’s service standards.
Deploy service quality improvement tools to improve service delivery process.
Apply logical deduction to anticipate service abnormities.
Facilitate generation of solutions to solve service abnormities.
Select a solution using appropriate evaluative techniques and criteria.
Evaluate the effectiveness of the implemented solution
Assessment / Certificate:
Case Study
Role play
You will receive a Statement of Attainment from SSG upon attainment of a minimum of 75% training attendance and pass the associated assessments.
Minimum Entry Requirements
Speak, listen and read English at Workplace Literacy (WPL) Level 5, and manipulate numbers at Workplace Numeracy (WPN) Level 5.
GCE ‘O’ Level, GCE ‘N’ Level or ITE Certificate.
Minimum of three months of work experience in the cleaning operations sector as a Cleaning Supervisor or with the interest to be employed in the industry.
Who Should Attend
Cleaning Supervisor
Fee Details
