Job Role
- Cleaning Supervisor
- Cleaning Contractor
You will learn to
- Collaborate with customers to achieve service outcomes.
Objectives
- Collaborate with customers to provide service follow up.
- Analyse gaps between actual service performance and organisation’s service standards.
- Deploy service quality improvement tools to improve service delivery process.
- Apply logical deduction to anticipate service abnormities.
- Facilitate generation of solutions to solve service abnormities.
- Select a solution using appropriate evaluative techniques and criteria.
- Evaluate the effectiveness of the implemented solution.
Assessment
- Case study
- Role play
You will receive a Statement of Attainment from SkillsFuture Singapore upon successful completion of this module and its assessment.
Entry Requirements
- 21 years and above.
- Speak, listen and read English at Workplace Literacy (WPL) Level 5, and manipulate numbers at Workplace Numeracy (WPN) Level 5.
- GCE ‘O’ Level, GCE ‘N’ Level or ITE Certificate.
- Minimum of three months of work experience in the cleaning operations sector as a Cleaning Supervisor and Cleaning Contractor or with the interest to be employed in the industry.
Who should attend
- Cleaning Supervisor
- Cleaning Contractor
Job Role
- Cleaning Supervisor
- Cleaning Contractor
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Schedules
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