You will learn to

• Facilitate personal and team effectiveness by working in teams effectively and to improve the organisation’s performance.

Objectives

• Monitor team performance in accordance with organisation procedures.
• Communicate ideas and performance in the workplace using appropriate verbal and non-verbal cues.
• Address barriers to communication.
• Evaluate the risks and consequences of potential actions or decisions in relation to organisation objectives.
• Work with team to develop and assess options that will lead to successful outcomes in relation to organisation objectives.
• Delegate duties and responsibilities taking into consideration the competencies of individual team members.
• Provide guidance and opportunities for team to contribute ideas in relation to organisation objectives.

Assessment

• Case study
• Oral questioning

You will receive a Statement of Attainment from SkillsFuture Singapore upon successful completion of this module and its assessment.

Entry Requirements

• 21 years and above.
• Speak, listen and read English at Workplace Literacy (WPL) Level 5, and manipulate numbers at Workplace Numeracy (WPN) Level 5.
• GCE ‘O’ Level, GCE ‘N’ Level or ITE Certificate.
• Minimum of three months of work experience in the environmental services industry or with the interest to be employed in the industry.

Who should attend

• Cleaning Supervisor
• Cleaning Contractor