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Terms and Conditions

General

  • All applicants / employers are required to comply with the Work Work Private Limited’s entry requirements and application procedures, including the submission of supporting documents, and/or attending a pre-enrolment interview.

  • All applications are subjected to review by Work Work Private Limited and the decision is final.

  • Work Work Private Limited reserves the right to make changes or modification to these Terms & Conditions at any time, from time to time without prior notice, as it deems appropriate.

Course Fees and Funding Eligibility

Each applicant is eligible for the grant once for each course.

In the event an applicant fails any of the assessments, a full fee is payable upon re-enrolment.

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Work Work Private Limited reserves the right to bill an employer the full course fee if the employer did not contribute CPF for the Singapore Citizen / Singapore Permanent Resident employee (applicant) for the period that the employee (applicant) had attended the course.

Payment of Course Fees

  • Course fees shall be paid upon the issue of invoice.

  • Payment by SkillsFuture Credit, bank transfer (Work Work Private Limited, OCBC account no.: 713-412-187-001), cheque, NETS or PayNow (UEN: 201434206M) are accepted.

  • Indicate your invoice number(s) in the transaction description or at the back of your cheque, and email the electronic payment advice to account@workwork.sg.

  • Work Work Private Limited reserves the right to pursue legal actions to recover all outstanding amounts due in the event of non-payment from the company and the company shall bear all the legal costs incurred.

  • Work Work Private Limited reserves the right to cancel, postpone or charge an administrative fee on any course if the number of enrolments is below a viable number and running it does not make economic sense.

  • The applicant / employer will be notified of any cancellation or postponement not less than three (3) days before the course commencement.

  • In the event of unforeseen circumstances, every effort will be made to inform the applicant / employer at the earliest possible time via mode of contact provided.

  • The applicant / employer will be informed in writing the alternative arrangements (if any), and also be entitled to a full refund of the paid fee should the applicant / employer decides to withdraw, within three (3) days of the above notice.

  • The paid fee will be refunded within thirty (30) days. If the fee is paid with SkillsFuture Credit, the refund will be reinstated to the applicant’s SkillsFuture Credit account.

Cancellation, Postponement and Refund

Deferment

An applicant / employer may submit a request to defer a course three (3) days before the course start date via email to hello@workwork.sg.

A maximum of one (1) deferment request is allowed per course. A non-refundable administration fee of $50.00 (exclusive of GST) is applicable for every deferment request from the second request onward.

Withdrawal and Refund

An applicant / employer may submit a request to withdraw an enrolment three (3) working days before start the course start date via email to hello@workwork.sg

If the applicant / employer withdraws enrolment for any reason other than non-delivery of course, Work Work Private Limited will, within thirty (30) days of receiving the applicant’s / employer's written notice of withdrawal, refund the applicant / employer an amount based on the table below:

  • If written notice of withdrawal is received three (3) days or more before course commencement date, 100% refund.

  • If written notice of withdrawal is received less than three (3) days before the course commencement date or on or after course commencement date, 0% refund.

All withdrawals are subjected to review by Work Work Private Limited and that Work Work Private Limited reserves the right to request for supporting documents.

An applicant / employer who wishes to transfer an employee from one course to another course / transfer from one course to another with Work Work Private Limited, must send a written notice to Work Work Private Limited for approval. Such transfer will be deemed as withdrawal due to other reasons and the relevant provisions above shall apply taking the date of request received.

An applicant / employer cannot offset any course fee paid for one course to another employee / person or as payment for another course, which is deemed as withdrawal due to other reasons and the relevant provisions above shall apply.

Appeal on Assessment

  • If a candidate disagrees with the results, the candidate must discuss the matter with the Assessor and the Assessor must notify the Manager (Quality Management) on it. After which, the candidate must submit a request to appeal against the assessment result via email to hello@workwork.sg within three (3) days after the assessment.

  • A maximum of one (1) re-assessment is allowed. The re-assessment fee is S$100.00 (exclusive of GST).

  • An Appeal Committee will verify the details with the Assessor and further clarify it with the candidate and inform the candidate of the outcome of the appeal within five (5) days of receiving the candidate’s written appeal against the assessment result.

  • If the Appeal Committee finds sufficient evidence to support the Assessor’s assessment of the candidate, there will be no re-assessment. Otherwise, the candidate deserves a re-assessment and will be re-assessed by a different Assessor. Upon re-assessment, the candidate will be notified of the results.

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