About the Course
At the end of the course, you will be able to follow guidelines to provide customer service.
What You'll Learn
Identify triggers in the service environment that may lead to potential service challenges.
Apply service recovery procedures to respond to service challenges.
Identify customer needs and expectations.
Carry out measures to address urgent customer needs.
Identify areas of improvement as per customer feedback.
Identify service challenges that requires escalation.
Assessment / Certificate:
You will receive a Statement of Attainment from SSG upon attainment of a minimum of 75% training attendance and pass the associated assessments.
Minimum Entry Requirements
Speak, listen and read English at Workplace Literacy (WPL) Level 3, and manipulate numbers at Workplace Numeracy (WPN) Level 3.
Never attended school; pre-primary / kindergarten education; primary education without PSLE / PSPE certification or equivalent.
Minimum of two months of work experience in the environmental service industry as a General Cleaner, Indoor Cleaner, Outdoor Cleaner, Healthcare Cleaner, Restroom Cleaner, Table-top Cleaner, Dishwasher or with the interest to be employed in the industry.
Who Should Attend
General Cleaner
Fee Details
