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TGS-2019503401

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Customer Management (Level 1)

EVS-CFC-1005-1.1

Duration

8 hours 

(1 day)

Full Fee (with GST)

$174.40

Language

English (with Chinese reference)

NEA-TCC Recommendation

Core

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About the Course

At the end of the course, you will be able to follow guidelines to provide customer service.

What You'll Learn

  • Identify triggers in the service environment that may lead to potential service challenges.

  • Apply service recovery procedures to respond to service challenges.

  • Identify customer needs and expectations.

  • Carry out measures to address urgent customer needs.

  • Identify areas of improvement as per customer feedback.

  • Identify service challenges that requires escalation.

Assessment / Certificate:

  • Multiple-choice questions

  • Role play

You will receive a Statement of Attainment from SSG upon attainment of a minimum of 75% training attendance and pass the associated assessments.

Minimum Entry Requirements


  • Speak, listen and read English at Workplace Literacy (WPL) Level 3, and manipulate numbers at Workplace Numeracy (WPN) Level 3.

  • Never attended school; pre-primary / kindergarten education; primary education without PSLE / PSPE certification or equivalent.

  • Minimum of two months of work experience in the environmental service industry as a General Cleaner, Indoor Cleaner, Outdoor Cleaner, Healthcare Cleaner, Restroom Cleaner, Table-top Cleaner, Dishwasher or with the interest to be employed in the industry.

Who Should Attend

  • General Cleaner

Fee Details




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