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Customer Management (Level 3)



9 hours 

(1 day)

Full Fee (with GST)




NEA-TCC Recommendation


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About the Course

At the end of the course, you will be able to collaborate with customers to achieve service outcomes.

What You'll Learn

  • Collaborate with customers to provide service follow up.

  • Analyse gaps between actual service performance and organisation’s service standards.

  • Deploy service quality improvement tools to improve service delivery process.

  • Apply logical deduction to anticipate service abnormities.

  • Facilitate generation of solutions to solve service abnormities.

  • Select a solution using appropriate evaluative techniques and criteria.

  • Evaluate the effectiveness of the implemented solution

Assessment / Certificate:

You will receive a Statement of Attainment from SSG upon attainment of a minimum of 75% training attendance and pass the associated assessments.

Minimum Entry Requirements

  • Speak, listen and read English at Workplace Literacy (WPL) Level 5, and manipulate numbers at Workplace Numeracy (WPN) Level 5.

  • GCE ‘O’ Level, GCE ‘N’ Level or ITE Certificate.

  • Minimum of three months of work experience in the cleaning operations sector as a Cleaning Supervisor or with the interest to be employed in the industry.

Who Should Attend

  • Cleaning Supervisor

Fee Details

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